Scope

The following Terms and Conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

In relation to entrepreneurs, these Terms and Conditions also apply to future business relationships without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.

Conclusion of Contract

By clicking the order button, you submit a binding order (offer) for the items in the shopping cart. The contract is concluded upon transmission of the order confirmation, or at the latest upon delivery of the ordered goods.

Prices

For deliveries within the EU, all our prices include the statutory VAT of 19%.

For deliveries to Switzerland or other non-EU countries, VAT does not apply and we only charge the net prices. The goods are then taxed upon receipt by UPS in accordance with the tax and customs law of the destination country. Any statutory surcharges of your destination country will be invoiced by customs after delivery and can be viewed further below in the country selection under ″Surcharges due to taxes and customs″.

Business customers outside Germany with a VAT identification number are supplied at net prices, also within the EU, in accordance with the rules for the simplified input tax deduction.

Delivery Terms

In cooperation with our shipping partners UPS/FedEx/DPD, we ship our products all over the world.

Orders placed by 2 p.m. on a working day are processed and shipped the same day. Delivery takes 1-5 working days. Shipments are delivered on working days between 9:00 a.m. and 5:00 p.m.

Shipping costs depend on the destination country and can be viewed in the shopping cart or at checkout after entering the delivery address.

Statutory Right of Withdrawal (Within Germany)

Below you will find the legally required information on the conditions and consequences of the right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Nain Trading GmbH, Brook 7, 20457 Hamburg, info@naintrading.com, phone: 004940326634) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding delivery costs, without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  • Contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)– To Nain Trading GmbH, Brook 7, 20457 Hamburg, info@naintrading.com

– I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Warranty

Of course, we provide a warranty on all our products. The warranty is valid for 1 year after receipt of the product. If the customer makes a warranty claim and it turns out that the defect is due to external influences, the customer may have to bear the repair costs, as the warranty does not cover this type of damage. Our staff decide whether the damage is due to production defects or to external influences after delivery to the customer. In the event of a warranty claim, freight costs are borne by Nain Trading.

Payment

Nain Trading uses the SSL (Secure Socket Layer) security standard for data transmission during the ordering process. This protects your data, especially personal data, from access by third parties. Banks also use this method to guarantee your security.

At Nain Trading you can choose between the following payment methods:

– Prepayment / bank transfer

If you choose prepayment, we will provide our bank details in the order confirmation and deliver the goods after receipt of payment.

– PayPal

You pay the invoice amount via the online provider PayPal. You must be registered there or register first, identify yourself with your login details and confirm the payment instruction to us. You will receive further information during the ordering process.

– Card payment

Nain Trading accepts credit cards from VISA, Verified by VISA, MasterCard, MasterCard SecureCode and American Express. During the ordering process you enter your credit card details. These are recorded by our service provider Wirecard AG and passed on only to the credit card companies directly involved in the payment process.
Nain Trading never stores your credit card data. All data of your order is transmitted exclusively with SSL encryption.

Companies within the EU

Business customers outside Germany with a VAT identification number are supplied at net prices, also within the EU, in accordance with the rules for the simplified input tax deduction. To do so, please contact our customer service by e-mail (info@naintrading.com) or by phone.

Packstation (Parcel Lockers)

We do not deliver to Packstations (parcel lockers).

Transport Damage

Visible damage to the goods must be reported to UPS/FedEx/DPD/DHL immediately upon receipt. Hidden damage must be reported to UPS/FedEx/DPD/DHL immediately after it is discovered.

Retention of Title

The goods remain our property until paid in full.

Storage of the Contract Text

We store the contract text and send you the order details and our Terms and Conditions by e-mail. You can also view the Terms and Conditions here on this page at any time. You can view your past orders in our customer login.

Online Dispute Resolution

Online dispute resolution pursuant to Art. 14 (1) ODR Regulation: the European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr/.